Support

Frequently asked questions

Find answers to the most common questions about the Wopro ecosystem and its services.

General

What is Wopro?

Wopro is a Czech digital ecosystem for entrepreneurs and businesses. It brings invoicing, cloud storage, domains, email and other services together in one connected environment, with a single account and a single bill.

Who is Wopro for?

For sole traders, small and medium-sized businesses, startups and freelancers. For anyone who wants their digital tools in one place without unnecessary complexity.

Is Wopro free?

The basic plan of every service is free forever. You only pay for premium features or extra capacity. No hidden fees, no commitments.

Do I have to use all the services?

No. Each service works on its own. Use only what you need. The advantage is that if you add another service later, your data connects automatically.

Account and sign-in

How do I create an account?

Just sign up at auth.wopro.cz. Enter your email and a password and you're done. One account gives you access to every service in the ecosystem.

What is Wopro ID?

Wopro ID is your single account for the whole ecosystem. Sign in once and you can use every service without registering again.

I forgot my password. What should I do?

On the sign-in page, click “Zapomenuté heslo” (Forgot password; the sign-in page is currently in Czech only). You'll receive an email with a link to set a new password. The link is valid for 30 minutes.

Can I have several organisations under one account?

Yes. With one Wopro ID you can manage several organisations and switch between them. Each organisation has its own billing, members and data.

Payments and credits

How do credits work?

You top up credits by card through GoPay, starting from CZK 100. 1 credit = CZK 1. You can spend them on anything in the ecosystem: hosting, domains, premium features. They never expire.

Which payment methods do you accept?

Payments are processed by the certified GoPay payment gateway. You can pay by card (Visa, Mastercard), bank transfer or Apple/Google Pay.

Do you store my payment details?

No. We have no access to your payment cards. All payment details are handled exclusively by GoPay, which is PCI-DSS Level 1 certified.

Can I get an invoice?

Yes. After every credit top-up we automatically issue a tax invoice. You'll find all your invoices in your organisation's overview at wopro.cz/acc.

Security and data

Where is my data stored?

All data runs on our own Ulozdata.cz infrastructure, on dedicated servers in the European Union. Data is encrypted and backed up regularly.

Do you share data with third parties?

No. Your data is handled only by us and the direct partners we need to run the services. We don't sell your data, share it or use it for advertising.

Are you GDPR compliant?

Yes. We are fully GDPR compliant. On request, we'll give you an export of all your data or delete it completely.

How often do you back up data?

We make automatic daily backups and keep them for 30 days. Backups are stored separately on a different server, so they stay safe even if the main server goes down.

Services

Which services does Wopro offer?

We currently offer Wopro.cz (organisation management), Cloud.wopro.cz (cloud storage), Nafakturu.cz (invoicing) and Ulozdata.cz (hosting and domains), with more services on the way.

What is Nafakturu.cz?

An online invoicing system for Czech businesses. Issue an invoice in a few clicks, manage contacts and track payments. It's connected to the whole Wopro ecosystem.

What is Cloud.wopro.cz?

Cloud storage for your files. Upload, share and organise documents. Your data is stored on our servers in the EU.

What is Ulozdata.cz?

A service for managing domains and hosting. Register a domain, set up DNS, launch a website. All connected to a single Wopro account.

Support

How do I contact support?

Email us at [email protected] or call +420 910 926 999 (Mon–Fri, 9:00–17:00 Prague time). You can also fill in the form on the Support page.

How quickly do you reply?

We reply to emails within 24 hours on business days. PRO customers get priority support with faster response times.

Do you offer phone support?

Yes. Call +420 910 926 999, Monday to Friday, 9:00 to 17:00 (Prague time). No bots, you'll always reach a real person.

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