Effective from 1 January 2025 · Last updated: 10 October 2026
1.1. These General Terms and Conditions (the “Terms”) govern the rights and obligations between the operator of the Wopro platform and its users in connection with the use of the services available through the Wopro platform (the “Platform”).
1.2. The Platform is operated by Websprofiky s.r.o., with its registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, Company ID (IČO): 230 83 590, registered in the Commercial Register maintained by the Regional Court in Brno (the “Operator”).
1.3. Operator’s contact details:
Email: [email protected]
Phone: +420 910 926 999
Web: wopro.cz
1.4. By registering on the Platform or by using any of the Platform’s services, the user confirms that they have read these Terms and agree to them in full.
For the purposes of these Terms:
3.1. To use the Services of the Platform, a Wopro ID must be created using the registration form at auth.wopro.cz.
3.2. The User is obliged to provide true, accurate and complete information when registering and to keep this information up to date.
3.3. A single Wopro ID account serves as a unified access point to all Services of the Platform. The User is fully responsible for the security of their account, in particular for protecting their login credentials.
3.4. The User must not share their login credentials with third parties. If unauthorised access is suspected, the User is obliged to contact the Operator without undue delay and to change their password.
3.5. The Operator reserves the right to refuse registration or to cancel the account of a User who breaches these Terms or applicable legislation.
The Wopro Platform provides an ecosystem of connected digital tools for businesses. The Services currently available include:
4.2.1. Each Service may offer a free plan (Free) and a paid plan (PRO). The scope of features available in each plan is stated on the website of the relevant Service and in its specific terms and conditions.
4.2.2. The User may switch from the free plan to the paid plan and vice versa at any time. When switching from the paid plan to the free plan, the features of the paid plan will be deactivated at the end of the current billing period.
4.2.3. The Operator reserves the right to change the scope of features in the individual plans. The User will be informed of material changes sufficiently in advance.
4.3.1. All Services of the Platform are automatically connected via Wopro ID. Data entered in one Service may, in accordance with the User’s settings, be shared with other Services to ensure seamless cooperation.
4.3.2. The User can manage connections and data sharing between Services in their account settings.
5.1. The free plan of the Services is provided without any fees and without time limitation (it is not a trial period).
5.2. Prices of paid plans are stated on the websites of the relevant Services and include all taxes and fees. The Operator is registered for VAT.
5.3. Payments for paid plans are made via the GoPay payment gateway or by another method determined by the Operator. Payment is made monthly or annually in advance, depending on the selected option.
5.4. Invoices issued by the Operator are payable within 14 days of their date of issue, unless agreed otherwise.
5.5. In the event of late payment, the Operator is entitled to restrict or suspend access to the paid features of the Service. Access to the free features remains available.
5.6. The Operator reserves the right to change the prices of paid services. The User will be informed of any price change at least 30 days in advance. For existing Users, the price change applies from the next billing period.
5.7.1. By activating a paid subscription or a service with automatic renewal, the User agrees to the set-up of a recurring payment via the GoPay payment gateway. Payment details (card number, etc.) are stored exclusively by GoPay in accordance with the PCI-DSS Level 1 standard. The Operator has no access to the User’s payment details.
5.7.2. The subscription or service renews automatically at the end of each billing period (monthly or annually, depending on the selected option). For services paid for with credit (e.g. hosting), the credit is topped up automatically when the balance falls below a set threshold.
5.7.3. The User may cancel the recurring payment at any time in the settings of the relevant Service. The cancellation takes effect at the end of the current billing period; until then, the paid features remain fully available.
5.7.4. If an automatic charge fails (e.g. due to insufficient funds on the card), the Operator will make no more than 3 further attempts within 14 days. If payment is still unsuccessful after these attempts, the relevant subscription or service will be suspended or terminated.
5.7.5. The User is informed by email of every payment charged. The Operator also informs the User of unsuccessful charge attempts.
5.7.6. Purchased credit is refundable at a ratio of 1:1 (1 credit = CZK 1). Details of credit refunds are set out in clause 12.5 of these Terms.
6.1. The User is entitled to:
6.2. The User is obliged to:
7.1. The Operator undertakes to:
7.2. The Operator is entitled to:
8.1.1. Services in the free plan are provided “as is”, without any warranties as to the accuracy, reliability or completeness of the outputs.
8.1.2. The Operator is not liable for damage arising from errors, inaccuracies or outages of the Services in the free plan, except for damage caused intentionally or through gross negligence of the Operator.
8.1.3. The User acknowledges that data processed in the free plan (e.g. invoices, calculations) may contain inaccuracies and that the User is obliged to verify the correctness of the outputs themselves.
8.2.1. In the paid plan, the Operator is responsible for the proper provision of the agreed features and for the reasonable accuracy of the outputs of the Services.
8.2.2. In the event of a proven error in the paid plan, the Operator undertakes to remedy it within a reasonable period. The Operator’s total liability for damage is limited to the amount of fees paid by the User for the last 3 months of use of the relevant Service.
8.2.3. The Operator is not liable for damage caused by force majeure, errors on the part of third parties (payment gateways, banks, hosting providers) or unauthorised conduct of the User.
8.3.1. The Operator is not liable for indirect, consequential, special or incidental damage, including loss of profit, loss of data or business interruption, regardless of the selected plan of the Service.
8.3.2. In the event of a breach of obligations by the Operator, the contractual penalty shall not exceed CZK 50,000 for each individual breach.
9.1. The Operator processes Users’ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Sb., on the processing of personal data (Czech Personal Data Processing Act).
9.2. The Operator processes the following categories of personal data:
9.3. Purposes of processing personal data:
9.4. Personal data is stored on secure servers within the European Union. No data is transferred outside the EU.
9.5. The Operator retains personal data for the lifetime of the user account and thereafter for the period necessary to fulfil legal obligations (in particular under accounting and tax regulations – usually 10 years).
9.6. The User has the right:
9.7. The Operator does not disclose personal data to third parties, except to processors necessary for the operation of the Services (hosting, payment gateway) and in cases stipulated by law.
10.1. The Platform uses cookies and similar technologies to ensure proper functionality, keep users signed in and analyse usage.
10.2. Types of cookies:
10.3. The Platform does not use marketing cookies or third-party cookies for the purpose of targeted advertising.
10.4. The User can manage cookie preferences in their browser settings. Refusing necessary cookies may limit the functionality of the Platform.
11.1. All content of the Platform, including source code, graphic design, logos, texts and documentation, is protected by copyright and other intellectual property rights of the Operator.
11.2. The User is granted a non-exclusive, non-transferable licence to use the Services of the Platform for their own business purposes for the duration of their registration.
11.3. The User retains all rights to their data entered into the Services of the Platform. The Operator does not acquire any rights to this data beyond what is necessary to provide the Services.
11.4. Copying, distributing, decompiling or reverse engineering any part of the Platform without the Operator’s prior written consent is prohibited.
12.1. The User may request the cancellation of their account at any time via the account settings or by contacting the Operator by email at [email protected].
12.2. Upon cancellation of the account, the User’s personal and business data will be deleted within 30 days, except for data that the Operator is required by law to retain.
12.3. The Operator is entitled to cancel a User’s account with immediate effect in the event of a serious breach of these Terms, in particular:
12.4. If the User terminates a paid subscription, the subscription ends at the end of the current billing period. Fees paid for the unused part of the subscription period are not refunded, unless agreed otherwise. Refunds of unused credit are governed by clause 12.5 of these Terms.
12.5.1. The User has the right to request a refund of unused credit purchased via the Wopro Platform. Credit is refunded at a ratio of 1:1 (1 credit = CZK 1).
12.5.2. The User may submit a credit refund request:
12.5.3. The Operator will send the funds to the User’s bank account specified in the request within 5 business days of receiving the request.
12.5.4. Refunds apply only to purchased credit. Bonus credits obtained under the bonus programme (e.g. a bonus for order volume) cannot be refunded or paid out in cash. In the case of a partial refund, bonus credits are deducted first, followed by purchased credits.
12.5.5. The Operator reserves the right to reject a refund request if misuse of the bonus programme or a breach of these Terms is suspected.
13.1. The User may send complaints by email to [email protected] or make them by phone at +420 910 926 999.
13.2. The Operator undertakes to respond to a complaint within 5 business days of its receipt and to resolve a justified complaint within 30 days.
13.3. In the event of a dispute, the parties undertake to seek an out-of-court settlement first. If no agreement is reached, the dispute shall be resolved by the court of general jurisdiction for the Operator’s registered office.
14.1. The Operator reserves the right to amend or supplement these Terms at any time.
14.2. The Operator will inform Users of changes to the Terms at least 30 days before the changes take effect, by email or by a notice on the Platform.
14.3. If the User does not agree with the changes to the Terms, they are entitled to cancel their account before the effective date of the new Terms. By continuing to use the Platform after the effective date, the User consents to the new version of the Terms.
15.1. These Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Sb., the Civil Code (Czech Civil Code), as amended.
15.2. If any provision of these Terms becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3. These Terms take effect on 1 January 2025 and supersede all previous versions of the terms and conditions.
15.4. Individual Services of the Platform may have their own supplementary terms (e.g. the NaFakturu terms and conditions), which supplement these Terms. In the event of a conflict, the specific terms of the Service take precedence.